Privacy Policy

1. Who We Are

Eco Packaging Pakistan is a leading supplier of eco-friendly food packaging products, based in Lahore, Pakistan. We operate the e-commerce website at ecopackaging.pk and serve customers across Pakistan.

For any privacy-related questions or requests, you can contact us at:

• Email: support@ecopackaging.pk
• Phone: +92 309 369 3333
• WhatsApp: +92 309 369 3333
• Location: Lahore, Punjab, Pakistan

2. What Information We Collect

We collect the following types of personal information when you interact with our website:

3. How We Use Your Information

We use your personal information only for legitimate business purposes. Here is how we use the data we collect:

• Processing Orders: To confirm, process, pack, and deliver your orders across Pakistan.
• Customer Support: To respond to your queries, complaints, and return requests via phone, email, or WhatsApp.
• Account Management: To create and manage your customer account on our website.
• Payment Processing: To process payments securely via our payment partners.
• Delivery Coordination: To share your delivery address and contact details with our courier partners for order fulfilment.
• Order Updates: To send you order confirmation, dispatch notifications, and tracking information via SMS or WhatsApp.
• Marketing Communications: To send promotional offers, new product announcements, or discount codes — only if you have opted in.
• Website Improvement: To analyse usage data and improve our website’s performance, content, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations in Pakistan.
• Fraud Prevention: To detect and prevent fraudulent orders, chargebacks, or misuse of our platform.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We only share your data with trusted partners who help us operate our business, and only to the extent necessary:

• Courier & Delivery Partners: We share your name, phone number, and delivery address with courier companies (e.g., TCS, Leopards, Trax) to fulfil your order.
• Payment Processors: Payment data is processed by our secure payment gateway partners. We do not store card details on our servers.
• Website & Technology Providers: Our website is hosted on platforms that may process technical data (e.g., WordPress hosting, WooCommerce). These providers are bound by data protection agreements.
• Analytics Providers: We use tools like Google Analytics to understand website usage. This data is anonymised and aggregated.
• Legal Authorities: We may disclose your information to law enforcement or regulatory authorities if required by Pakistani law or a valid legal order.

5. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and analyse website traffic.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of our website, including your shopping cart.

6. How We Protect Your Data

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information:

• SSL Encryption: Our website uses HTTPS/SSL encryption to protect data transmitted between your browser and our server.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment gateways. We do not store card numbers.
• Access Controls: Only authorised team members have access to customer data, and only to the extent necessary for their role.
• Regular Security Reviews: We regularly review our security practices and update them as needed to address new threats.
• Data Minimisation: We only collect the data we actually need to fulfil your order and provide our services.

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including legal and accounting requirements:

• Order & Transaction Data: Retained for 7 years for accounting, tax, and legal compliance purposes.
• Customer Account Data: Retained for as long as your account is active. You may request account deletion at any time.
• Marketing Data: Retained until you unsubscribe or request removal.
• Communication Records: Retained for 2 years to support customer service and dispute resolution.
• Technical / Analytics Data: Typically retained for 26 months in anonymised form via Google Analytics.

When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked to you.

8. Your Rights Over Your Data

You have the following rights regarding your personal data held by Eco Packaging Pakistan:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can ask us to correct any inaccurate or incomplete data.
• Right to Deletion: You can request that we delete your personal data, subject to legal retention requirements.
• Right to Restrict Processing: You can ask us to stop using your data in certain ways.
• Right to Data Portability: You can request your data in a structured, machine-readable format.
• Right to Object: You can object to us using your data for direct marketing at any time.
• Right to Withdraw Consent: Where we rely on your consent to process data, you can withdraw it at any time.

To exercise any of these rights, please contact us via email at support@ecopackaging.pk or WhatsApp at +92 309 369 3333. We will respond within 30 days.

9. WhatsApp & Social Media Communications

We use WhatsApp as a primary customer communication channel. When you message us on WhatsApp, please be aware that:

• Your WhatsApp messages and phone number are visible to our customer service team.
• Conversations may be stored for customer service and dispute resolution purposes.
• WhatsApp’s own privacy policy governs how WhatsApp (Meta) handles your data on their platform.

We also maintain social media pages on Facebook and Instagram. If you interact with us on these platforms, those platforms’ own privacy policies apply to the data they collect. We only use information you voluntarily share with us through these channels.

10. Children’s Privacy

Our website and services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@ecopackaging.pk and we will delete the information promptly.

11. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or payment gateways. These external sites have their own privacy policies, and we are not responsible for their content or data practices.

We encourage you to review the privacy policy of any third-party website you visit through a link on our site. Our Privacy Policy applies only to information collected on ecopackaging.pk.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:

• Update the “Last Updated” date at the top of this page.
• Post a notice on our website homepage for significant changes.
• Notify registered customers via email where appropriate.

We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through any of the following channels:

• Email: support@ecopackaging.pk
• Phone: +92 309 369 3333
• WhatsApp: +92 309 369 3333
• Address: Lahore, Punjab, Pakistan
• Business Hours: Monday – Saturday, 9:00 AM – 7:00 PM PKT

We aim to respond to all privacy-related enquiries within 5 business days.